1. How can I place an order?
Simply browse our products, add items to the cart, and proceed to checkout. Follow the on-screen steps to complete your purchase.
2. What payment methods do you accept?
We accept all major payment methods including Debit/Credit Cards, Cash on Delivery (COD), and other available local payment options shown at checkout.
3. How long does delivery take?
Orders are usually delivered within 3–7 working days depending on your location.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to check your order status.
5. Do you offer returns or exchanges?
Yes, we offer a 3-day return/replacement policy for damaged, defective, or incorrect products.
(Contact us at 0307-0800666 or zolnaxbyh@gmail.com)
6. What if I receive a damaged item?
If your product arrives damaged, contact us immediately with pictures or video so we can replace it quickly.
7. Can I cancel my order?
Orders can be canceled before they are shipped. Once shipped, cancellation is not possible.
8. Do you offer customer support?
Yes! Our support team is available Monday to Saturday, 10 AM – 8 PM to assist you.